By booking a lash appointment or purchasing products from DDMINKEDIT, you confirm that you have read and agreed to the following Terms & Conditions.
1. BOOKINGS & DEPOSITS
A £20 deposit is required to secure all appointments. Your appointment is not confirmed until the required deposit has been successfully paid. Deposits are non-refundable, subject to your statutory rights. The remaining balance must be paid during your appointment using an accepted payment method.
2. CANCELLATIONS & RESCHEDULING
Appointments may be cancelled or rescheduled provided at least 72 hours’ notice is given. Cancellations or rescheduling requests made within 72 hours of the appointment will result in the £20 deposit being forfeited. A new deposit will be required to make another booking. Failure to attend your appointment without notice will be treated as a no-show, and your deposit will be forfeited.
3. LATE ARRIVALS
A 15-minute grace period is provided at no additional charge. Arrivals between 15 and 30 minutes late will automatically incur a £10 late fee, provided the appointment can still go ahead. Arrivals exceeding 30 minutes will result in the appointment being cancelled and the deposit forfeited. On back-to-back appointment days, arrivals exceeding 15 minutes may need to be cancelled where proceeding would delay the following client. Please communicate as soon as possible if you are running late.
4. SAME-DAY & EMERGENCY APPOINTMENTS
Same-day appointments and additional/emergency appointments arranged via DM that are not available on the booking site are subject to an additional £10 fee. This fee does not apply to appointments already available to book on the website, including available appointments after 6PM.
5. APPOINTMENT PREPARATION
Please arrive with clean, makeup-free lashes and eye area. Mascara, eyeliner and other eye makeup should be completely removed before your appointment. Please do not wear contact lenses during your appointment. They should be removed beforehand. Failure to follow preparation requirements may affect the service that can be provided and your final result.
6. NATURAL LASH HEALTH
The health of your natural lashes will always take priority. If your natural lashes are excessively weak, damaged, sparse or otherwise unsuitable for the requested set, DDMINKEDIT reserves the right to adjust or refuse the service where proceeding could compromise the health of your natural lashes.
7. INFILLS
Infill appointments are only available where the existing extensions are suitable for an infill and the appointment falls within 3 weeks of your original full set. Appointments outside this period, or where insufficient extensions remain, may require a full set instead.
8. ALLERGIES & PATCH TESTS
Clients are responsible for informing DDMINKEDIT of any known allergies, sensitivities, previous reactions or relevant changes before treatment. Patch tests are available and may be recommended before your appointment. A patch test can help identify potential sensitivity but cannot guarantee that an allergic reaction will not occur. If you experience significant swelling, pain, breathing difficulty or another severe reaction following treatment, seek appropriate medical attention.
9. PROBLEMS FOLLOWING A LASH SERVICE
Any concerns regarding your lash service should be reported within 48 hours of your appointment, with clear photographs where possible. Once assessed, DDMINKEDIT may offer an appropriate complimentary fix or partial refund, depending on the circumstances. Normal lash shedding, failure to follow aftercare instructions, picking or pulling the extensions, or damage caused after leaving the appointment is not considered a service fault. This policy does not affect your statutory rights where a service has not been provided with reasonable care and skill.
10. AFTERCARE & RETENTION
Lash retention varies between clients and can be affected by the natural lash cycle, aftercare, skincare products, lifestyle, hormones, heat, moisture and other external factors. Clients are responsible for following the aftercare guidance provided. DDMINKEDIT cannot guarantee an exact retention period.
11. PLUS ONES
Mothers may bring up to one child only where necessary. No other plus ones are permitted unless agreed in advance. This helps maintain a safe, calm and professional appointment environment.
12. STRIP LASH ORDERS
Please ensure that you select the correct strip lashes and provide accurate delivery information when placing your order. Due to hygiene reasons, strip lashes cannot be returned or refunded once the original packaging or hygiene seal has been opened, removed or tampered with, unless the product is faulty or your statutory rights otherwise apply.
13. DAMAGED, FAULTY OR INCORRECT STRIP LASH ORDERS
Please inspect your order as soon as it arrives. If your strip lashes arrive damaged, faulty or incorrect, please contact DDMINKEDIT within 24 hours of receiving your package, providing your order details and clear photographs of the product and packaging. Please do not remove the lashes from their original packaging or use them while the issue is being reviewed. Where a product is confirmed to be faulty or incorrect, an appropriate replacement, refund or other remedy will be provided in accordance with your statutory rights. Reporting an issue within 24 hours helps us investigate delivery or order problems promptly and does not remove any statutory rights you may have.
14. STRIP LASH RETURNS
For hygiene reasons, opened or used strip lashes cannot normally be returned simply because you have changed your mind.
Where applicable, unused products must be returned in their original, unopened and resalable condition, with any hygiene seals intact. Nothing in these Terms & Conditions limits your legal rights in relation to faulty, damaged, misdescribed or incorrectly supplied products.
15. DELIVERY
Customers are responsible for providing a complete and accurate delivery address when ordering. DDMINKEDIT cannot be responsible for delays or failed deliveries caused by incorrect information supplied by the customer. Any delivery timeframes provided are estimates unless expressly stated otherwise.
16. RESULTS & EXPECTATIONS
Reference photographs may be used as inspiration; however, the final result will depend on factors including your natural lashes, eye shape, lash health and suitability for the requested style. An identical result to another client’s set or reference image cannot be guaranteed.
17. RIGHT TO REFUSE SERVICE
DDMINKEDIT reserves the right to refuse or discontinue a service where there are reasonable health, safety, hygiene or inappropriate-behaviour concerns. Abusive, threatening or disrespectful behaviour towards DDMINKEDIT will not be tolerated.
18. WEBSITE INFORMATION
We aim to ensure that service descriptions, prices, availability and product information displayed on our website are accurate. Prices, availability and services may be updated from time to time. Any applicable charges will be made clear before the relevant purchase or booking is completed.
19. YOUR STATUTORY RIGHTS
Nothing within these Terms & Conditions is intended to exclude or restrict any rights you have under applicable UK consumer law. Where there is a conflict between these Terms & Conditions and rights that cannot legally be excluded, your statutory rights will apply.
20. ACCEPTANCE OF TERMS
By paying a deposit, booking an appointment or completing an order through DDMINKEDIT, you acknowledge that you have read and agreed to the Terms & Conditions applicable to your booking or purchase.
